Last Updated: January 15, 2024
Welcome to Handoji ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community help platform.
Important: Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Create an account: Name, email address, phone number, profile picture
- Complete your profile: Location, skills, bio, service offerings
- Use our services: Service requests, messages, reviews, ratings
- Make transactions: Payment information (processed securely by third-party providers)
- Contact us: Communications, support requests
1.2 Information Automatically Collected
When you use Handoji, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Location Data: Approximate location based on IP or GPS (with your permission)
- Cookies and Tracking: Information from cookies and similar technologies
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Connect helpers with those needing assistance
- Facilitate Transactions: Process payments and service arrangements
- Communicate: Send updates, notifications, and support messages
- Improve Platform: Enhance user experience and develop new features
- Ensure Safety: Monitor for fraudulent activity and enforce community guidelines
- Personalize Experience: Show relevant services and recommendations
- Legal Compliance: Meet legal obligations and resolve disputes
Note: We only use your personal information for legitimate business purposes and never sell your data to third parties.
3. Information Sharing and Disclosure
3.1 When We Share Information
We may share your information in the following situations:
- With Community Members: Your profile information is visible to other users to facilitate connections
- Service Providers: With vendors who help us operate the platform (payment processors, hosting services)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
3.2 What We Never Share
We will never:
- Sell your personal information to third parties
- Share your exact home address with other users
- Disclose your personal contact information without your consent
- Use your information for purposes unrelated to our services
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Secure data storage with industry-standard protections
- Employee training on data protection principles
Important: While we strive to protect your information, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 Access and Control
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Restriction: Limit how we use your information
- Objection: Object to certain processing activities
5.2 Account Controls
Through your Handoji account settings, you can:
- Update your profile information
- Manage notification preferences
- Control visibility of your profile
- Download your data
- Delete your account
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and login information
- Understand how you use our platform
- Provide personalized content and advertisements
- Analyze platform performance and usage
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.
7. Community and Public Information
Handoji is a community platform. Please be aware that:
- Your profile information is visible to other community members
- Service requests and offers may be publicly visible
- Reviews and ratings you give/receive are part of the community experience
- Messages between users are private but may be monitored for safety
Important: Be cautious about sharing sensitive personal information in public areas of the platform.
8. Children's Privacy
Handoji is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
10. Data Retention
We retain your personal information only as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we no longer need your information, we securely delete or anonymize it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Displaying a notice on our platform
The "Last Updated" date at the top of this policy indicates when it was last revised.